COVID-19 Affects Businesses Across the STL Area

The coronavirus pandemic has affected everyone’s lives in different ways. Businesses are no exception, as they have been forced to adjust to COVID-19. Some businesses can afford temporary shutdowns, while others have been forced to close their doors forever. Whether it is totally closing or shifting to online orders, St. Louis businesses are constantly working to navigate through this historic period, and this Photo Gallery spotlights this struggle in the STL business community.

How Right IS the Customer?

There’s an idea prominent in the business world that proclaims “the customer is always right.” This overused company framework has led to a toxic sense of entitlement and a need for instant gratification among consumers, which in turn, has made working in customer service a dreaded job among many.